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Photo: Monkey Business Images (Shutterstock) In a world that seems increasingly determined to keep us apart, we’re all bound together by at least one universal experience: the frustration of talking to a real person on the phone at a customer service call center. Whether we want to complain, resolve a problem, or simply get information, call center interactions can be a maddening experience. Companies are increasingly hiding their customer service representatives behind phone menus and AI-driven tools, and even if you make contact, the experience is often less than ideal. While different companies handle their call centers in different ways (and host them in different countries), there are some universal truths to keep in mind—and use to your advantage, if you know a few secret ways to navigate them. These tips won’t guarantee you success in your quest for a refund, a return, or simply an explanation as to why you were shipped you a BTS-branded body pillow instead of the winter coat you ordered. But they will increase your odds of emerging from the call with something to show for your efforts. A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their corporate overlords. GetHuman Your chances of customer service success increase dramatically when you get a human being on the line. Hitting a rigid phone menu is pretty common these days, and it’s […]